I've had generally good experiences at the post office, if Dee is there or the older woman with short hair and glasses, or the other 2 brunette women. The black man is rude and has no customer service skills whatsoever! I dread every time I have to go in and he's there. It's that bad. Never kind, never smiles, always seems to have an attitude, seems to hate his job and hate the people he serves. I honestly think they should get rid of him and the atmosphere and customer service would greatly improve, as other comments have also suggested! 1 star because of him specifically!
Today our mail lady, Melissa, knocked on my door and informed me that my neighbor's mailbox door keeps coming open and she is afraid it will scratch her car. She said, "I told them two weeks ago and they haven't fixed it yet. So I'm going to let it be your responsibility to get them to fix it and, until then, I'm not delivering your mail." She then handed me today's mail and told me she was only giving it to me today "to be nice." When I told her that had to be illegal, she told me that it wasn't and I was welcome to complain because the complaint would just get sent to her manager who already knew. She then drove to my other neighbor's house and told her she wouldn't give her mail either and she would have to drive to the post office to get it. Both my neighbor and I called the Pinson Post Office and spoke with Katie, the Post Master, who also told us that it wasn't illegal for them to hold our mail because of our neighbor's mail box and encouraged us to report it as it would just come back to her anyway. My neighbor agreed to have her husband fix our other neighbors mailbox so our mail service could be continued. Additionally, I found out it hadn't been two weeks since she asked our neighbor to fix her mailbox but rather one day. Our neighbor had replied with a note saying her husband would be out of town for two days and would replace it when he returned. So I was bullied and threatened by my mail lady in front of my children over nothing.
Went to pick up a registered letter at Pinson Post Office. African American man served me, who had earbuds in both ears. I gave my notification and he came back with letter and gave me a green card to sign, which I tried to do except there was no ink pen available. Post Office rep gave me the pen he had in his hand, when I completed signing I laid the pen down on the counter and gave him the card, that is when he chastized me for "disrespecting" him because I did not hand the pen directly back to him. There were other customers looking on. plus a couple of other employees who all looked at me like I was child being reprimanded. I had planned on buying stamps, but instead walked out embarrassed. Very poor customer service.
Literally one of the worst experiences one person can have. It is all because of the single male employee. His name is Ronnie Robinson. It is my opinion he has the female employees intimidated, hates people in general and hates caucasian people especially. It is insulting to have to be waited on by him. I find him to be a detriment to all thimgs positive about the USPS. It is my opinion he should be fired. I will be contacting the Postmaster General, my congressman and starting a petition and web page in am attempt to see that he is removed from customer contact at minimum. These are my personal opinions as based on my personal experience with Ronnie Robinson.
Even though every house on our street has numbers, the mail carrier can't seem to deliver to the correct address. The most recent thing they did was lose a package and didn't scan it or give me a receipt and the post master is NO DAMN HELP. When the line is out the door, they move even slower. The lack of customer service is the typical government employee stereotype personified.
++Aside from the actual location, my carrier has improved. I used to have an old woman who looked like a witch, no exaggeration. She drove crazy fast, almost ran over kids and dogs in the area and never wanted to get out of her vehicle to deliver packages to the door. Just lazy and rude. Since she's been gone, the last year has been great. I've had an older man in a little white van delivering my mail and he's always on time, very professional and makes sure I get everything I need. 5 stars to him, and Katie has also always been helpful when I called and had questions about packages. She's good too.
United States Postal Service is a US Post Office based in Pinson, Alabama. United States Postal Service is located at 6670 AL-75, Pinson, AL 35126, USA.
Please contact with United States Postal Service using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find United States Postal Service opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.